These Terms of Service govern your access to and use of Polsia. By using Polsia, you agree to these terms. If you do not agree, do not use the service.
Please also review our Privacy Policy and Subprocessors page.
1. Eligibility and Accounts
You must be at least 18 years old to use Polsia.
- You are responsible for your account, connected services, and activity under your account.
- You must provide accurate information and keep access credentials secure.
- You must promptly notify us of unauthorized account access.
2. Service Description
Polsia is an AI-powered autonomous operations platform. Depending on your configuration and enabled features, the Service may:
- Execute AI-driven workflows that plan, create content, execute engineering tasks, and interact with third-party tools and APIs.
- Create, manage, and spend money on digital advertising campaigns on your behalf, including on platform-managed advertising accounts (see Section 5A).
- Send outbound communications, including emails, on your behalf or at your direction (see Section 5B).
- Provision, deploy, and manage cloud infrastructure resources such as code repositories, databases, and hosted web services (see Section 5C).
- Generate AI content including text, images, video, and audio using third-party AI models (see Section 6A).
- Operate automated browser sessions that navigate websites, fill forms, click elements, and extract data.
- Perform scheduled autonomous operations on recurring schedules without requiring per-execution approval (see Section 5D).
You are responsible for reviewing outputs, monitoring costs, and controlling permissions and integrations. Polsia acts as your authorized agent when performing actions on connected services.
- Polsia is not a law firm, financial advisor, or regulated fiduciary. Do not rely on Polsia as your sole source for legal, medical, tax, or regulatory decisions.
3. Connected Accounts and Authorization
Connected services fall into two categories:
- User-connected services. External services you connect via OAuth or API credentials (for example, GitHub, Gmail, social media accounts). You authorize Polsia to access and use these connections to provide the Service.
- Platform-managed services. For certain features, Polsia may operate shared platform accounts on your behalf (for example, a shared advertising account for Meta Ads). In these cases, Polsia acts as your authorized agent using platform-owned credentials. You remain responsible for the content and targeting of campaigns run on your behalf, and for compliance with the applicable platform's policies.
- You are responsible for permissions granted to Polsia in those services.
- You must comply with third-party platform terms.
- We are not liable for third-party outages, suspensions, policy changes, or API limitations.
For infrastructure provisioning features, Polsia may create and store credentials (such as database connection strings and API tokens) for resources provisioned on your behalf. These credentials are encrypted at rest using AES-256-GCM encryption.
4. Acceptable Use
You may not use Polsia to:
- Break laws, violate rights, or bypass platform restrictions.
- Send spam, run abusive automation, or perform unauthorized scraping.
- Upload malware, attempt unauthorized access, or interfere with service integrity.
- Use Polsia in high-risk contexts without qualified human oversight.
- Use advertising features to promote prohibited products, services, or content under the applicable advertising platform's policies.
- Use outbound communication features in violation of CAN-SPAM, GDPR, or other applicable anti-spam laws.
- Use browser automation to circumvent access controls, CAPTCHAs, login protections, or other security measures on third-party sites.
- Use AI content generation to create deceptive, misleading, or harmful content, including deepfakes or impersonation content.
- Exceed or attempt to circumvent platform rate limits, budget caps, or usage quotas.
5. Billing, Trials, and Refunds
Paid plans are billed through Stripe and may include recurring subscriptions, add-ons, and usage-based components. Pricing shown in-product controls if any summary text conflicts.
- Subscriptions renew automatically until canceled.
- Cancellations apply at the end of the active billing period unless stated otherwise at checkout.
- In addition to subscription fees, certain features incur usage-based charges including advertising spend (see Section 5A) and AI content generation credits.
- By saving a payment method, you authorize Polsia to charge it for both recurring subscription fees and usage-based charges (including daily ad spend) without requiring additional confirmation for each charge.
- Payments are non-refundable except as required by law.
- We may update pricing or packaging prospectively.
5A. Advertising Services and Ad Spend
If you enable advertising features, Polsia will create and manage digital advertising campaigns on your behalf using a platform-managed advertising account.
(a) Ad Spend Authorization. By enabling advertising features and setting a daily budget, you authorize Polsia to create advertising campaigns, ad sets, and individual ads on your behalf; spend up to your configured daily budget on advertising, plus an applicable platform fee (currently 20% of your daily budget); charge your saved payment method daily for incurred ad spend and platform fees; generate and upload AI-created video and image creatives to advertising platforms; pause campaigns automatically if payment fails or a policy issue arises.
(b) Daily Charges. Ad spend charges are processed daily via Stripe using your saved payment method. Charges are off-session (processed without requiring you to be present). If your payment method declines, advertising campaigns will be automatically paused until payment is resolved.
(c) Budget Limits. You may set a daily budget between $10 and $1,000 USD. Polsia will not exceed your configured daily budget per day, but advertising platforms may deliver spend at varying rates, and actual charges may fluctuate around the daily budget.
(d) Platform Fee. A platform fee (currently 20%) is applied to all ad spend. For example, a $100 daily budget results in approximately $80 allocated to ad spend and $20 as a platform fee. We may adjust the fee rate prospectively with notice.
(e) Shared Ad Account. Advertising campaigns run through a Polsia-managed platform advertising account, not your personal advertising account. Polsia manages campaign structure, targeting parameters, and creative rotation on your behalf.
(f) Content Responsibility. While Polsia's AI agents create ad content autonomously, you are ultimately responsible for ensuring ad content and targeting comply with applicable advertising platform policies. Polsia is not liable for ad disapprovals, account restrictions, or policy violations imposed by the advertising platform.
(g) Conversion Tracking. If you enable conversion tracking, Polsia may create a Meta Pixel for your company and send server-side conversion events (such as Purchase and Lead events) to Meta via the Conversions API. This involves sending hashed personal identifiers (email, user ID) along with event metadata. See our Privacy Policy for details.
(h) Refunds. Ad spend that has been committed to advertising platforms is non-refundable. Platform fees on delivered ad spend are non-refundable. If a campaign is paused or terminated before the budget is fully spent, no charge will be made for unspent portions.
5A-2. Revenue, Payment Processing, and Withdrawals
If you use Polsia to accept payments from your customers (via payment links or subscription links), the following terms apply:
(a) Polsia's Role. Polsia acts as a technology platform that facilitates payment processing between you and your customers. Polsia is not a bank, money transmitter, or merchant of record. Payments are processed by Stripe under Stripe's terms of service. You are the merchant of record for transactions with your customers.
(b) Platform Fee. Polsia charges a platform fee (currently 20%) on all customer payments received through the Service.
(c) Hold Period. Funds from customer payments are subject to a hold period (currently 14 days) before becoming available for withdrawal.
(d) Withdrawals via Stripe Connect. To withdraw funds, you must create a Stripe Connect Express account, which requires identity verification (KYC) as required by Stripe and applicable law. Withdrawals are subject to a minimum amount (currently $50 USD) and a monthly cap (currently $500 USD per calendar month).
(e) Recurring Customer Subscriptions. If you create subscription products, your customers will be billed on a recurring basis through Stripe until they cancel. You are responsible for compliance with applicable auto-renewal laws.
(f) Refunds, Chargebacks, and Disputes. If a customer payment is refunded or disputed (including chargebacks), the full gross amount will be deducted from your company balance, including any platform fee already retained.
(g) Tax Reporting. You are solely responsible for reporting income received through the Service to applicable tax authorities.
(h) Payment Processing. All customer payments are processed through Stripe. Polsia does not store full card numbers.
5B. Outbound Communications
Polsia may send outbound emails in several contexts: operational emails (authentication, billing, onboarding), business communications (email automation on your behalf), and follow-up emails. Outbound communications are rate-limited and include opt-out mechanisms.
5C. Infrastructure Provisioning
If you enable infrastructure features, Polsia may create cloud resources on your behalf, including source code repositories (GitHub), managed databases (Neon PostgreSQL), hosted web services (Render), and mobile application builds (Expo).
5D. Autonomous Scheduled Operations
Polsia operates certain functions on automated schedules without requiring per-execution approval, including daily ad spend billing, ad metrics synchronization, failed ad upload retries, outbound communication drip sequences, trial expiration and subscription enforcement, and operating cycle triggers for active companies.
6. Ownership and Licenses
You retain ownership of content you provide and, as between you and Polsia, outputs generated specifically for your use. Polsia retains ownership of the platform, software, models orchestration, templates, and underlying technology.
6A. AI-Generated Content
Polsia uses multiple AI models and services to generate content, including text, video, images, and audio. AI-generated content may contain errors, inaccuracies, or inappropriate material. You are responsible for reviewing all generated content before use, publication, or distribution.
6B. AI Proxy and API Access
Polsia may provide API endpoints (including OpenAI-compatible interfaces) that allow your agents and integrations to access AI models through the platform. API access is subject to rate limits and usage quotas based on your subscription tier.
6C. Referral Credits
Polsia may offer referral programs where you or referred users receive credits or other incentives. Referral credits have no cash value, are non-transferable, and may expire.
6D. Multi-User Teams
Multiple users may belong to the same company with different roles (such as owner, admin, or member). The company owner is responsible for managing team membership, permissions, and access controls.
7. Public Dashboards, Subdomains, and Hosted Content
Companies on Polsia may have a public dashboard that displays business activity. Public dashboards are enabled by default and may be indexed by search engines. Each company may be assigned a subdomain (for example, yourcompany.polsia.app) with an auto-generated landing page. You are responsible for all content displayed on your public dashboard and subdomain landing page.
8. Privacy and Communications
Our data practices are described in the Privacy Policy. By using Polsia, you consent to service communications related to authentication, account activity, billing, and operations.
9. Cookies and Tracking
Polsia uses cookies and similar technologies for security, authentication, core functionality, diagnostics, and marketing attribution.
10. Disclaimers
Polsia is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness, merchantability, non-infringement, or uninterrupted availability.
11. Limitation of Liability
To the maximum extent permitted by law, Polsia and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business interruption.
12. Indemnity
You agree to indemnify and hold harmless Polsia from claims, losses, and expenses arising from your use of the service and your content, actions taken by agents within your configured permissions, and your violation of these terms.
13. Dispute Resolution; Arbitration; Class Action Waiver
Before filing a claim, both parties agree to attempt informal resolution for at least 30 days by contacting legal@polsia.com. If unresolved, disputes will be resolved by binding arbitration on an individual basis. Class and representative actions are not permitted.
14. Suspension and Termination
We may suspend or terminate access if we reasonably believe your use creates legal, security, abuse, or operational risk, or violates these terms. Upon termination, active advertising campaigns will be paused immediately. Provisioned cloud infrastructure will remain accessible for 30 days unless you request earlier teardown.
15. Changes to These Terms
We may update these terms periodically. The "Effective date" above reflects the current version. Continued use after an update constitutes acceptance of the updated terms.
16. Contact
Questions: contact@polsia.com
Legal notices: legal@polsia.com
Policy version: 2026-02-25